Synopsis : The ever changing external and internal factors require a Higher Education Institution (HEI) to have a robust quality management system which is resilient and can adapt to changes. Can our existing management system handle these issues? The question of ‘Are we there yet?’ can be answered when we achieve the customer’s satisfaction. Each […]

Speaker: Assoc. Prof. Dr Tan Kay Chuan Associate Professor, Department of Industrial Systems Engineering and Management; Director (Asia Programmes), Global Relations Office; NUS Chief Quality Officer to the ASEAN University Network Quality Assurance; AUN-QA Expert; National University of Singapore   https://us02web.zoom.us/j/86144173062?pwd=NXZVa3d4OGhvRWVyYTJwdmxXekRLQT09 Meeting ID: 861 4417 3062 Passcode: 666005

Speaker: Ms. Shamini A/P A. Shunmugam (Alumni FS 2020), Management Trainee (Production), Nestle Manufacturing Malaysia. Meeting link: https://bit.ly/3iNSAiN Meeting number: 2519 149 2817 Meeting password: MKpPkpps953

Meeting link: https://utm.webex.com/meet/firdausomar Meeting number: 578 503 742 Speaker: Dr. Muhammad Firdaus Omar Department of Physics, Faculty of Science, UTM.